Memories of Discover 2024 - Toastmasters International, District 120's Annual Conference.
I had the opportunity to listen and talk to the TEDx speaker, our own Auto Anna Durai. He drives his technically equipped auto on Old Mahabalipuram Road. Auto Anna Durai is the most sought-after trainer & speaker by various MNCs across India for building authentic customer relations. What I liked most about his speech was his authenticity and passion for achieving customer satisfaction. His punchlines were remarkably powerful, shedding light on his philosophies. Let me share a few of them here :)
"Customer is God." "I did not choose this job. I tried to do the job I got with willingness." "My customers expect safety and respect from me during their ride." "Information is wealth." "The plight of a customer in 2010, who faced the challenge of a switched-off mobile phone without a charger while needing to convey news of his father's death to family members, prompted me to explore every avenue to provide the best assistance to my customers in their times of need." "If you give people what they want in their time of need (however small it might be), you become their God." "A customer cried when I gave her water free of cost, even though I had expensive gadgets in my auto." "Embrace diversity." "Teaching is the noblest profession, so I give free rides to teachers." "Trust is mutual."
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